For more information on referrals, visit our referrals page.

Filing a complaint

If for any reason you are dissatisfied with the support you receive from us, you can contact the MPFT Customer Services Team.

All concerns are important to us and are treated in a confidential manner, ensuring that your concern does not affect your current or future treatment.

How to contact Customer Services and Experience Team to make a suggestion, comment or compliment, or to raise a concern or complaint:

• – Email customerservices@mpft.nhs.uk and include your name, contact details and brief details of your concern
• – Text 01785 783023 include your name, contact details and brief details of your concern.
• – Call freephone 0800 783 2865. If we are unable to take your call please leave a message with your full name and contact number.