FAQs
Taking the first step towards improving your mental health can feel daunting, and you may have questions about what to expect. At Inclusion Thurrock Talking Therapies, we’re here to help you feel informed, supported and confident about accessing the right support for you.
Explore our frequently asked questions to find out more about our services, how to access support, opening times and how we can help you take positive steps towards better mental health and wellbeing.
Opening Times
Monday to Thursday: 8:30 am – 8:00 pm
Friday: 9:00 am – 5:00 pm
Closed on Bank Holidays.
Where can I get in touch to submit a self-referral?
You can refer yourself online via the website. You can visit the page directly by using the link to our referral page.
What happens after referral?
Our initial telephone assessment provides you with the opportunity to give us some brief information about your current concerns so that we can make a joint decision with you about the best way forward with your treatment.
We provide our face-to-face therapy in Thurrock as well as virtually over zoom, and our aim is to provide the help you need in convenient locations within easy reach of where you live or work.
Who should I contact to cancel an appointment
For cancelling appointments, updating contact details, requesting letters, accessing online groups/resources, or any other general enquiries, please email Inclusion Thurrock on: inclusionthurrock@mpft.nhs.uk and a member of the team will get back to you within 24 hours.
Waiting Times
Inclusion Thurrock aim to offer treatment within 90 days. Waiting times can vary depending on the client’s specific availability requests for appointments. To update your availability, please email: inclusionthurrock@mpft.nhs.uk
Useful Contacts and Support Services
Crisis Support
If you feel you need more immediate support, please contact one of the services below:
• Emotional support: Samaritans on 116 123
• Mental health crisis: Call NHS 111 and select Option 2 for specialist mental health crisis support
• Urgent care: Attend your local Accident & Emergency (A&E) department if you are able to
• Emergency: If someone is in danger or their life is at risk, please call 999
Domestic Abuse & Other Support
• National Domestic Abuse Helpline (run by Refuge) – 0808 2000 247
• Men's Advice Line – 0808 8010 327
• Galop – 0800 999 5428
• Karma Nirvana – 0800 5999 247
• Forced Marriage Unit – 020 7008 0151
Bereavement Support
If the bereavement was within the last 3 months, some local support options include:
• St Luke's Hospice (Dove Community Counselling Service) – Free support for people in Basildon, Thurrock, Wickford and Billericay, including 1:1 counselling, group sessions and bereavement social groups. Self-referral accepted. Tel: 01268 524973
• Cruse Bereavement Support – Phone, online and in-person support. Tel: 0808 808 1677
• AgeWell East – Dedicated bereavement team offering listening support and groups. Tel: 0300 37 33 333
• Dove Bereavement Social Groups – Peer-led groups held daytime, evenings and weekends.
Additional Support
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Substance Use Support
The Forward Trust
Thurrock Drug & Alcohol Service
Telephone: 0300 303 1018
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Secondary Care Mental Health Support
Adult Mental Health TeamsEssex Partnership University NHS Foundation Trust – Adult Mental Health Teams (Grays Hall)
Telephone: 01375 402276 -
Under 18’s Mental Health Support
Under 18's Mental Health SupportSouthend, Essex and Thurrock CAMHS
Telephone: 0800 953 0222