How we work - Inclusion Thurrock

Our approach

Talking therapy is not supposed to be something which is ‘done to you’. This is a value we hold central to our approach which focusses on effective treatment underpinned by listening, working together and involving you to improve your sense of wellbeing and everyday functioning.

With this is mind, we hope to explain in a bit more detail about the different types of talking treatments currently used within our service, and what other choices and flexibility around venues and appointment times are available for you to consider. All our therapists work together in a coordinated way within something called a stepped care model. This approach to talking therapies is recommended in NICE guidelines for the treatment of anxiety, depression and other common mental health problems. Visit the stepped care model page to find out more.

What happens after referral?

Our initial telephone assessment provides you with the opportunity to give us some brief information about your current concerns so that we can make a joint decision with you about the best way forward with your treatment.

We provide our face to face therapy in over many locations across Thurrock, and our aim is to provide the help you need in convenient locations within easy reach of where you live or work.

Online support

During the coronavirus pandemic we are providing much of our one-to-one and group therapy via secure, online platforms. This allows a simple, ease of access into therapy with us. We work late evenings to accommodate those who are unable to take time away from other commitments.

We get really positive feedback about peoples experience of working with us, and we think this is attributable to living our values, putting those we work with first, and at the centre of everything we do. We encourage feedback from everyone that has contact with our service, as this allows us to build and make changes when feedback suggests we haven’t got it right, and also shape our service and offer around what people like and find beneficial. See more of our feedback below.

Filing a complaint

If for any reason you are dissatisfied with the support you receive from us, you can contact our MPFT Customer Services Team.

All concerns are important to us and are treated in a confidential manner, ensuring that your concern does not affect your current or future treatment.

How to contact Customer Services and Experience Team to make a suggestion, comment or compliment, or to raise a concern or complaint

Email customerservices@mpft.nhs.uk and include your name, contact details and brief details of your concern.
Text 01785 783023 include your name, contact details and brief details of your concern.
Call freephone 0800 783 2865. If we are unable to take your call please leave a message with your full name and contact number.

I started a course of Cognitive Behavioural Therapy back in January I believe and have just finished up. The overall experience was brilliant!

My anxiety was at its highest. My therapist Chloe was fantastic. We had regular appointments. I was able to talk comfortably about everything that causes me anxiety. Chloe helped me to understand and gave me techniques to learn to deal…Read more

My experience of Counselling with Inclusion Thurrock has been a very positive one. It has helped me see and deal with things I had been carrying with me for a long time.

I was always updated about any session changes and was sent reminder texts before every session which was really appreciated.

After my first phone call I realised that was the best way forward for me. I found her knowledgeable, empathetic, completely in tune with how I needed her to be to help me move forward.