Please note that there will be some changes to our opening hours during the festive period including some service closures. See below for information.

Christmas 2022 opening hours:

22nd December: 8:30am – 5:00pm

23rd December: 8:30am – 5:00pm

24th December (Christmas Eve): Closed

25th December (Christmas Day): Closed

26th December (Boxing Day): Closed

27th December (Christmas Day bank holiday): Closed

28th-30th December: 9:00am – 4:00pm

31st December (New Year’s Eve): Closed

1st January (New Year’s Day): Closed

2nd January (New Year’s Day bank holiday): Closed

3rd January: Normal service hours resume

I need help out of hours, what can I do?


Please call 111 or visit

You can also contact your GP.


Please call 999 or visit your local Accident and Emergency department (A&E) if it is safe for you to do so.

Mental health crisis:

If you find yourself in a mental health crisis and need urgent support, call 111 and select option 2.

You can also contact Samaritans any time, day or night.

  • Call 116 123
  • Email

Urgent Treatment Centres (UTC) and Accident and Emergency departments (A&E)

Urgent Treatment Centre

Orsett Minor Injury Unit

Address: Rowley Road, Orsett, Grays, Essex, RM16 3EU

Opening Hours: 10:00-19:30 Mon-Sun, 18:30 last Thursday of every month, closed Christmas Day and Boxing Day.

Call: 0300 300 1527

Accident and Emergency departments

Basildon University Hospital

Open 24 hours a day, seven days a week.
01268 524900 ext 2810 or 2811
Address: Nether Mayne, Basildon, Essex, SS16 5NL

Additional mental health support

Campaign Against Living Miserably
Offering support for people having suicidal thoughts, via helpline or online chat.
Call: 0800 585858

Useful contacts

  • NHS 111

    Visit NHS 111 online

    Call: 111

    You should use the NHS 111 service if you urgently need medical help or advice, but it’s not a life-threatening situation.

    For medical emergencies, call 999.

  • Samaritans

    Visit the Samaritans website

    The Samaritans offer a 24-hour confidential telephone helpline.

    Call: 116 123 (24 hours, 365 days)

  • Police

    For emergencies, call 999.
    For non-emergencies, call 101.